A casino in Pennsylvania wanted to reward some of their best players. They wanted to reward 1,000 loyal casino goers with free slot machine credits. For some strange reason the promotion got out of control when the 1,000 names soon turned into 55,000 people! If every single person takes the casino up on its offer the casino could be out a lot of money! The amount would be around thirty million dollars.
The executives at the casino decided early on in the week to honor part of the offer. The staff made phone call after phone call to its loyal gamblers. Many of the customers were irate with the thought of revoking their playing privileges. The original plan was for the gamblers to have one hundred dollars in free slot play each week of December plus they could get a buffet dinner. In an attempt to try to make it right the casino is offering one hundred dollars in credits for each customer and only two buffet dinners. They must redeem them by Christmas, however.
It's still a mystery on how the mix up occurred. One spokesman for the un-named casino says the problem lies with the direct mailing company but he refused to give a name of the company. Many of the customers are refusing to take the new deal, stating a deal is a deal. One has to wonder what would happen if all of the customers insisted on the mail offer. The Pennsylvania Gaming Control Board is now involved and they have turned it over to investigators to see if there were any regulatory violations.
A spokesman for the Pennsylvania Gaming Control Board said it referred the matter to its investigators to determine whether there were any regulatory violations. Now the question is how would you respond if you were one of the 55,000 people to get the free playing credits? Would you go for the new deal or would you demand on the original mailing? It's a curious situation, no doubt. It will be interesting to see on what comes of it.